Frequently Asked Questions

What are "Special Internet Rates?"
Special Internet Rates save you money. Rates are negotiated with the properties directly. These rates are lower in most cases than the normal rates you could receive by contacting the property. To secure your reservation, up-front payment with your credit card is required. This ensures you have a room when you arrive so you are not "bumped" or "overbooked."

When do I have to include my credit card number?
Lodgings identified as offering "Special Internet Rates" require up-front payment with your credit card at the time of booking. This ensures you have a room when you arrive so you are not "bumped" or "overbooked." If new taxes or fees are added by the hotel from the time of booking to the time you check out of the room, you could be responsible for those charges. Additional charges for phone calls, room service, and other services will be your responsibility at the time of check out as well. All other properties require a credit card number at the time of booking to process the reservation. Your credit card will not be charged by the hotel until you check out, unless the type of room you selected states a deposit is required. For all reservations, a non-refundable convenience fee will be assessed. This fee varies depending upon the type of property chosen, and the length of your stay. Please make sure to read the Handling Methods portion of the Booking Form carefully, to ascertain what your convenience fee will be.

Is it safe to use my credit card?
Yes. We take this matter very seriously. To ensure your security, we utilize a secure commerce server, which encrypts the credit card number and encodes it into a non-usable form.

What credit card types are accepted for guarantee/deposit?
Visa, Mastercard, American Express, and Discover.

My credit card number is correct, but the hotel is not accepting it. Why?
There are a few possibilities: - Your card type is not accepted at the hotel. - The card expiration date precedes the reservation date. - You have reached your credit limit. - There is a computer error.

What is the cost for using this service?
In order to offer you our huge selection of real-time hotel reservations at these great prices, a convenience fee will be assessed on a per night basis, and will appear separately on your credit card bill. This charge will be billed from e-Business Holdings, and is imposed to help offset the charges associated with processing your transaction. These charges are subject to change at any time, and are non-refundable.

Are taxes included in the rate?
It will be indicated by the quoted rate if taxes and miscellaneous charges/fees are included. In general, taxes and fees are included for "Special Internet Rates" and are not included for other properties. This is just a general rule and you should carefully read all text associated with any reservation.

Can I specify where I would like my room located (preferred floor, next to pool, etc.)?
A special request section appears on the Reservation Form to insert such requests and submit them to the hotel. The hotel staff will do their best to accommodate special requests. We cannot guarantee that your requests will be granted because they are subject to availability.

Is the room rate per person or per night?
All rates are based on double occupancy per room, and are quoted on a nightly basis unless otherwise specified. Extra people, children, roll-away beds and incidentals may be subject to additional charges.

What about the special discounts?
Many of the participating hotels offer "Special Internet Rates" to our users. These rates offer substantial savings. - See "What are 'Special Internet Rates?'"

I should receive a discounted rate. How do I get this?
The rates displayed are the only rates available to this site for making reservations. These rates may include government, corporate, or senior discounts. You may need special documentation at check-in to confirm you are qualified to receive that rate. Please do not expect to receive such a rate at check-in without the proper identification even if you have selected to book it online.

Is there a waiting list for sold out hotels?
In certain instances, we can make reservations at sold out properties. Often lodgings identified as "Special Internet Rates" are providing sold out availability. If you want to be placed on a waiting list, you will need to contact the lodging directly.

What happens when I make a reservation?
Reservation requests will result in a new screen showing an Itinerary Number, which should be kept and used with any future correspondence with us. You may also be quoted a Confirmation Number. Additionally, all reservations will be followed up within 24 hours with an email using the same Itinerary Number and, if available, a Confirmation Number. Some lodgings are not able to confirm reservations immediately (most non-US and some US). In this case, the email you receive from us will NOT contain a confirmation number; however, it will contain an Itinerary Number. Your reservation is NOT confirmed until you receive a Confirmation Number from us. When we receive the confirmation number, it will be emailed to you.

How long will it take to respond to my reservation request?
All reservation requests will result in a new screen showing an Itinerary Reservation, which should be kept and used with any future correspondence with us. Additionally, all reservations will be followed up with an email within 24 hours using the same Itinerary Number with the status of your reservation.

How do I check on my request for lodging?
You may view your reservation using the "View/Cancel Reservation" link.

I don't have 24 hours to wait for a confirmation. What can I do?
Typically, most lodging reservations are made in real time and your confirmation should only take a few seconds. However, there can be delays. In such a case, you will receive an email from us without a confirmation number. When we receive the confirmation number from the property, it will be emailed to you. If there is a special request or rate change associated with your reservation, the request will be sent to a Customer Care agent for processing. While we ask for your patience for 24 hours, it usually doesn't take that long.

When will my reservation be at the hotel?
Special Internet Rates: Your name will not appear at the hotel until 72 hours before your arrival date. Rest assured, the room is booked; however, the hotel just does not know that you will be the person staying in it. Other Properties: It takes a minimum of 24 hours before your reservation details reach the lodging's computer system. Rest assured, the room is booked; however, the hotel simply has not entered your details into their system yet.

Once I have made my reservation, will I receive any written confirmation from the hotel?
No. The email confirmation you receive from us is all you will need. It displays your Itinerary Number, the hotel information, the rate, confirmation number, and the hotel's cancellation policy.

What is the cancellation policy on my reservation?
When you are completing the Secure Lodging Reservation Form, the Cancellation Policy will be provided on the hotel informational pages and on the hotel booking form. These policies will vary from lodging to lodging, so you must read each one carefully. In general, the standard increments are that you must cancel the room(s) by 4 or 6 PM on the arrival date, or 24, 48, or 72 hours prior to your specified arrival; however, these are just general guidelines and the specific policy of the property will prevail. If you cancel before the deadline, generally you will not be charged a penalty. Canceling after the stated period will result in a cancellation penalty fee. Reservations of "Special Internet Rates" will apply a cancellation fee regardless of the timeframe of cancellation. If the cancellation is outside of the time allotted, you may be charged for one night's stay.

How do I cancel a reservation?
You may cancel your reservation using the "View/Cancel Reservation" link.